We get it. Sometimes you have a quick question and don’t want to bother to call, email, or ask us in person. Sometimes you just need to type a question into your iPhone and get an answer. Quickly.
In those situations, we have you covered. It’s a perfect opportunity to check out our collection of Frequently Asked Questions through our Ask a Librarian page.
Not sure how to download Endnote? Need to access online databases from off-campus? Curious about the dates of this year’s Library Book Sale? Our FAQs have you covered. The best part is that you can literally type in a question and get an answer.
Please note: Although we try to keep our FAQs well stocked with useful questions, you may have a question we just haven’t posted an answer to yet. In that event, you’ll simply be prompted to email your question and a librarian will soon.
If you’ve been to the library’s website recently, you may (or may not) have noticed a smallish box off to the left-hand side of the screen with the words “Ask Us.” It’s a small but commanding phrase, and here at the library, it’s one we take seriously. Librarians and library staff love questions and you need answers, so we’ve added yet another way for you to ask and us to answer:
That’s right, librarians are online and available to help you. At the moment, our chat hours are a bit inconsistent, but eventually we’ll work out a regular routine. This is a new service for us and we’re still working out the kinks and playing around with the features. So, when you click on the “Ask Us” button you’ll end up with one of two screens:
If you’re really lucky, you’ll see this:
which means a librarian is online and available to help you.
If you’re a little less lucky, but still amazingly lucky in the grand scheme of library help options, you’ll see this:
Ask Us is our new FAQ system
Which is an entryway into our new LibAnswers system. It’s a Frequently-Asked-Questions system/knowledgebase and an email-a-librarian system all rolled into one. It’s a way to help yourself or get the help you need. Just type in a question to search for an answer.
So again, when we ask you to Ask Us, we mean it. We really, really do.